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Arbella Insurance: Protecting Quincy's Local Businesses for over 25 Years

By Terence Rogers

Established in 1988 in Quincy Massachusetts, Arbella Insurance is an industry leader in providing car, home, and business, insurance in Massachusetts, Connecticut, New Hampshire, and Rhode Island. Having served New Englanders for more than 26 years, Arbella remains a deeply customer-focused and financially stable company.

On How Arbella Came to Be

"From the beginning, Arbella set out to be a different kind of insurance company one that truly cares about people. I think we've achieved that goal and our strong financial success by remaining committed to our local roots and our core values of superior service, strong relationships, and respect for our employees, independent agents, and customers," says John F. Donohue, Co-founder, Chairman, CEO, and President. "

Arbella was created by an act of the Massachusetts legislature at a time when many other auto insurers had left the marketplace. The legislature created Arbella as a mutual insurance company owned by, and ultimately responsible to, its policyholders. Since then, Arbella has grown into a full-service, multiline property and casualty company providing insurance products to more than 500,000 customers through a network of more than 500 independent agents.

On What Make Makes Arbella Different

"As a local company, Arbella has a deep understanding of the people, homes, and roads in the area, and we're proud of our top-rated service and the relationships we've built with the people of New England," says Jim Hyatt, Vice President, Personal Lines. As in real estate, Arbella sells their insurance policies through licensed independent agents who work closely with customers to establish a fundamental understanding of their needs before recommending the right coverage at the right price. Arbella sells personal insurance products in Massachusetts and Connecticut.

More than a third of Arbella's business is in the commercial market, which continues to grow each year. "Being local, we know first-hand the unique challenges that come with running a business in New England," says Eileen Currie, Vice President, Commercial Lines. "We also understand what it means for our clients to put their livelihood in our hands, and it is our privilege to serve them and to help them grow their businesses." Arbella sells business insurance to small and medium-sized businesses in Massachusetts, Connecticut, New Hampshire, and Rhode Island.

On What's in Store for the Quincy Community

"I have lived in Quincy for more than 60 years. Our young people are sophisticated consumers who want to work and do business locally and give back to their community," says Francis X. Bellotti, Co-Founder and Vice-Chairman of Arbella. "Unlike many other communities in the region where people opt to leave their neighborhoods in search for better opportunities, Quincy people have a unique passion for their roots and tend to stay and savor its vibrant economy while taking advantage of its easy access to Boston. As they grow both their families and their careers, Arbella will continue to be there for them."

Quincy is currently experiencing many positive trends with regard to growth and prosperity, and economic indicators are stronger than they've been in decades. While real estate sales and investment will undoubtedly continue to accelerate, it's certain that Arbella will also continue to be Here. For Good.TM

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Terence started working for Mass Realty in March 2014. After graduating from...

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