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Are You Working with the Right Moving Company? An Interview with Jessica Hennessy of Mercury Moving

By Jessica Hennessy

Please describe a little bit about your company and its foundation.

We are a small family business founded on the belief that cherished employees make happy customers. We frame our moves not as stressful transitions, but as opportunities to create a new life chapter!

What moving services do you offer and what are the top three most requested by your clients?

We are a full service company; from staging advice to packing, to and hoisting and storage. Storage, packing, and unpacking are the top three services (besides moving of course!)

What advantages come with hiring the services of a moving company?

If a person hires the right moving company, he/she reduces the risk of damages to property and furniture. Also, rather than spending time on heavy lifting, he/she can then focus on the other aspects of moving one's residence; like the closing or setting up new utility accounts.

What characteristics and features should clients find in a moving companies?

The first thing to ask for is a certificate of insurance, ensuring the mover has workman's compensation, general liability, auto, and inland and marine. These are the four major policies a legal mover should have. Next, ask for and research the DTE and US DOT license numbers. A through internet search can usually weed out the bad companies. But lastly, one should trust their instinct. How is the initial phone call, what about email communication? Instincts are not to be ignored!

What are the basic points that tell you a moving company can be trusted and efficient?

Having all of the legal points mentioned in Question #4 are important. But, a company should have their own fleet, few if any bad online reviews, and treat you like something special from the first, "Hello."

Are there insurance options available for homeowners when it comes to moving?

A common misunderstanding is that movers offer insurance. We don't, unless it is a certificate of insurance, and not all movers have this capability. Movers offer "Valuation." The logic is we take the same risk if we move a $100 table or $1,000 table. So, the industry has assigned a general value for all of the goods in a shipment. This value is 60 cents per pound. This is every mover's legal liability. For this Option, known as Option A on the Bill of Lading, the customer pays no additional fee. Some movers might offer Option B, which is a depreciated value. All movers must also offer Option C, which is replacement value. The customer pays a fee for Option B or C, depending on the value of the shipment, essentially raising the mover's liability. There are some exceptions, so it is important to read the back of the bill of lading before making a choice. For example, customer packed boxes are not covered. Also, repair and replacement are the first actions before a cash payout.

What is the best way for people to get in contact with you?

Either CustomerService1@MercuryMoving.com or 508-427-6683. Please email or call with any questions!

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