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Why a Locksmith is a Necessity: An Interview with Bonded Lock Service, Inc.

By Kristen Bosse

Please describe a little bit about your company and the services you offer.

We're a 24/7 Locksmith company that basically does most everything associated with lock installation, repair, and service.

How did you get into this line of work?

I've always been fascinated by how things work and after twelve years of working as a research technician at MIT Lincoln Lab my job along with several hundred others were eliminated. A friend and former co-worker of mine, who had started a locksmith business several years prior heard about my predicament and made me an offer: work for him as an un-paid intern for 8 months so that he would train me in all aspects of the business and he would prepare me to succeed as a locksmith. I have also hold several certificates in various aspects of locksmithing.

How has business been since the recession hit, hiring a locksmith is not something that cannot be avoided when you are locked have people gone the locksmith way in hard times or tried to do the job themselves with a 'custom' locksmith job?

People have attempted to do installations etc. themselves but in the long run it ends up not paying off because of the specialized tools required, and the tangibles/intangibles (in terms of the experience that it takes to install a lock that's going to perform smoothly over the long haul and protect their family and property. We end up getting panic calls after folks spend many hours trying to install or repair a lock only to realize that they can't leave their property or family since the premises are not secure. The same goes for business owners and managers, who just want the locks changed due to terminations or security issues, they don't much care about trying to save a few cents versus leaving themselves open to potentially expensive or dangerous situations.

In terms of a lockout: If the locks on a property are so easily compromised that an amateur can open them then they are no challenge at all for an intruder. When a locksmith arrives at a lockout situation he is naturally looking for the easiest way in but is also keeping notes in his/her head on soft spots in the properties "defenses." A real, legitimate locksmith can pick 99% of the common locks in use today. NOTE: Drilling a lock open is only an option in a limited amount of situations and if it's the FIRST OPTION in attempting to open a door, you need to stop the job and call another person.

Do you provide all these services: opening a locked door (if the key is lost, stolen or misplaced); removing a lock (if the lock is broken or damaged); making a key, re-keying a lock, installing a lock?

Yes any professional fully trained locksmith should be able to perform these functions easily.

What should homeowners be looking for in a qualified locksmith company upon hiring?

First, look for recommendations from friends and family. Find a locksmith who does only locksmithing and not "paint and locks" or any other company that puts lock work as an afterthought. A real locksmith doesn't have the time or interest in doing anything besides quality security work. Also look for affiliations such as the MLA (Massachusetts Locksmith Association) or ALOA (Associated Locksmiths of America). You also want to make sure that they're insured and possibly have recommendations on a website such as Angie's List or the BBB (Better Business Bureau).

What should new homeowners or inexperienced homeowners be aware of when dealing with a locksmith company after the initial hire?

You want to know exactly what they're going to do and which brand of locks that they're going to install. Are they going to "originate" new keys or simply copy them? Originating is a process where the keys are cut on a code cutter from a key code so that each key is an original and works perfectly.

What sets your business apart from other comparable companies? Is there anything you believe you do better/different?

I explain everything so that there are no surprises and if I find anything unusual I stop working and tell the customer. I go beyond just installing or repairing a lock. Sometimes an issue with a lock is actually an issue with an incorrectly installed door or frame. I treat you the way I'd want to be treated and the way I'd treat my own family.

Do you offer emergency services for people locked out in the middle of the night?

Yes we do, it isn't always easy but it is always an adventure.

What are the most difficult kinds of projects?

When people want to save money by using locks that are obsolete, worn out, or damaged due to poor initial installation. Many times it costs more to repair the above than to just install everything brand new.

What's the best way for people to get in contact with you?

I can be reached by email at or one of my phone numbers.

Local: 781-396-3443

Toll Free: 1-888-775-5625

Fax: 781-396-3434

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Kristen has written impressive content including press releases and feature stories...

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