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Choosing Higher Quality over Lower Price: An Interview with Nelligan Carpentry

By Amy Dwyer

Tell us about your company and the services you offer?

We are a general carpentry business but also offer general contracting services including renovations and remodeling.

How did you get into this line of work?

Immediately after high school, I went to work with a builder about 27 years ago and have been in the trade for 27 years, but have owned my own business for about 20 years.

What types of qualities should a homeowner look for in a building and renovation company?

Most importantly, homeowners should focus on the quality of the work as well as the ability of the contractor to be punctual and efficiently manage a schedule. Without punctuality and time management skills, the quality of the work may not be enough for the homeowner to have a pleasant experience.

Tell me about some of the difficult types of projects you've worked on.

One issue we frequently encounter is putting new fixtures into an old building; for example, a building has dramatically settled or is not level. It can be difficult to put these great new products into older homes; however, we have a successful track record in doing this.

Does your company frequently use energy-efficient materials?

Yes, we do, it's all a matter of what customers want to pay for. For example, we often use spray foam insulation and energy efficient windows and doors, which can save customers a lot of money in the long run.

What issues do homeowners frequently face in dealing with contractors?

Customers sometimes run into issues when they end up choosing the lower price over quality. Additional complaints might include contractors being unclear about how long a project will actually take. So, to sum up, I'd say the biggest issues are projects being extended due to incompetence on the contractor's behalf, or an inability to do the job in a timely fashion. Oftentimes, homeowners are misled as to the reality of how much time some of these projects take. Additionally, ordering special-order products in advance of the project is helpful.

With the internet, customers can research new products at the same time companies can; what are your recommendations or insights on utilizing these new products with your customer base?

I'm constantly getting information on new products. I try to be aware of these new products and recommend new products for my clients making sure that products will stand the test of time and that the cost is within the budget.

What are your specialties?

Extensive repairs, renovations such as kitchens and baths. Really, we can service anything with an existing home, but we don't build new homes. From the smallest job to a full, extensive renovation, we can meet your needs. We also hold a window and door installation certification for both new and replacement windows and doors.

What's the best way for people to get in contact with you?

Either via web, at www.nelligancarpentry.com, or via telephone at 781-690-3366.

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