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Massachusetts Plumbing and Heating at Its Best: An Interview with Nicholson Plumbing, Heating, and Air Conditioning

By Kristen Bosse

Please describe a little bit about your company and the services you offer.

Nicholson is different. We offer our customers options when they have repair or replacement needs, instead of the traditional one ultimatum method most companies utilize. Aren't options better than ultimatums? I think so! This gives our customers the power to choose, and innately offers them various price points so they can choose what is most economical for them. Nicholson also places a tremendous amount of value on customer service. Our customers always receive top-notch care from the very first phone call all the way to when the technician is cleaning up the job. Being a plumbing, heating, and cooling company we are able to offer our customers all-encompassing service for the three major components in their homes. Everything from repairs and tune-up's, drain cleaning, and 24/7 emergency service we are always there no matter what time they call!

You seem to offer an enormous amount of services; would you pick any specific ones out as your specialties?

We do offer plumbing, heating and cooling services for all metro west homes. Our focus is strictly on residential service and gas heating systems. When replacing plumbing, heating or air conditioning systems we specialize in high-efficiency equipment.

It says that you offer kitchen and bathroom remodeling as well. Does this include services that do not relate to plumbing and heating ie. Design, cabinetry, flooring?

We do offer kitchen and bath remodeling, but we do not get involved with anything we are not experts in and so we leave the cabinetry design and flooring to the experts in their field.

What are some of the most innovative products you offer? Can these products really help you save on heating costs?

We offer some of the highest efficiency heating equipment available on the market today. There are various kinds of heating systems (forced hot water, steam, forced hot air) that will vary a homeowners options. Some deliver as high as 98.5% efficiency in heating. Home heating has certainly come a long way in terms of efficiency over the years.

What are some key qualities a homeowner should look for in a qualified plumbing, heating, and cooling company?

It probably goes without saying, but always ensure they are actively licensed in their trade. Ask about how often their technicians receive training. The industry and equipment has changed so much and so quickly it is tremendously important they are up-to-date on the newest equipment so they can properly service it.

What should new homeowners be thinking about (related to plumbing and heating) once they settle into their new home?

There are so many great new things to think about when considering the comfort of your home. Let's talk hot water! Instead of having a traditional inefficient 40-80 gallon storage water heater taking up all that space in your basement there is a wonderful alternative. Tankless water heaters offer 95-97% energy efficiency, endless amount of hot water, and the lifespan is about 2-3 times longer. Not to mention they have a small sleek design and are simply mounted to the wall, ultimately saving you space.

Another great thing is water filtration. With so many contaminants in our water we have a few quick solutions to filter them out. Speaking of filtration, air filtration is incredibly important to air quality of your home. We have so many options available for that as well. So from increasing your homes efficiency, to offering more comfortable fixtures (toilets, faucets, shower valves, etc.), there are so many options.

What's the best way for people to get in contact with you?

We can be reached at our office number 508-858-5476, online or by email We have two locations one is at 35 Hastings St Framingham, MA 01701 and the headquarters is located at 200 Butterfield Drive Suite H Ashland, MA 01721.

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Kristen has written impressive content including press releases and feature stories...

Phone: 2039130483

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